SHIPPING

Shipping Rates for Mainland UK 

Enjoy FREE Shipping on Orders Over €40.00 for:

  • All Clothing 
  • Wetsuits 
  • Accessories 
Shipping Method: Signed for 2nd Class (3-4 Business Days) 

FREE In-store Collections

  • All Products
Usually available for pickup within 2-4 days


Clothing, Wetsuits & Accessories (Under €40)

2nd Class Signed (3-4 Business Days) - €3.45 

1st Class Signed (2-3 Business Days) - €6.97 

Next Day (1-2 Business Days) - €9.75


Stickers & Single Air Fresheners 

Standard UK Shipping (3-4 Business Days) - €0.75


Surfboards - Minimals/ Foamboards 

Standard UK Tracked Shipping (3-4 Business Days) - €24.95 

Note: We can only ship Surfboards to the UK. 


SUP (Stand-Up Paddleboards)

 Standard UK Tracked Shipping (3-4 Business Days) - €50.00

Note: We can only ship SUPs to the UK. 


Bodyboard

Standard UK Tracked Shipping (3-4 Business Days) - €8.95 

Note: We can only ship Bodyboards to the UK. 


Shipping Rates for Europe 

Standard European Shipping - €15 Flat Rate 

Note: Available for all rumahgitar clothing only. 


European and International - Please Note: 

  • All orders will be shipped with delivery duties unpaid. 
  • The buyer is responsible for any extra fees, local sales taxes, and customs duties on the order.
  •  You may need to pay these costs to release your order from customs before it is delivered to you, or promptly after your order has arrived. 
  • The costs will vary by country, and we are unable to advise on the amount. We cannot accept responsibility for these costs. 
  • All European and International sales are final.


CLICK + COLLECT

How it works

  1. Select the items you want and add to cart.
  2. At the checkout select pick up.
  3. Add your mobile number.
  4. Usually within 48 hours, you will receive a pick up notification letting you know the item is ready.
  5. Respond to the text with a day and time you would like to pick up from the store.
  6. Pick up the item at the requested day and time.
  7. Surf hire is available for pickup on the first day of the hire period. Please see the hire page for further details. 


Please note:

  • You will get a text to arrange the day and time, usually within 48 hours. 
  • Please don’t order and expect to pick up instantly from the store. 
  • Collections can be made at - Paschinger Straße 62, Leonding, 4060 Austria 
  • On arranged day between, Monday to Saturday - 10:00 till 5:00 or Sunday - 10:00 till 4:00
  • Our phone number is 01637 520218

We will do our best to help you get your item as quickly and safely as possible.  Be patient and relax, you’re in . We work to live, not live to work. We will be with you directly.


Returns

We offer hassle-free returns. We understand that sometimes things don't go as planned. Whether you've received the wrong size, encountered an issue with the item, or simply changed your mind, we've got you covered.

 Our hassle-free returns policy ensures your satisfaction with a full 30-day money-back guarantee or exchange option, no questions asked. 


How it Works: 

  1. Contact us through website or send an email to let us know return is on way. 
  2. Place your order number and name and contact number with return.
  3. Let us know if you want a refund or exchange if stock permits. 
  4. If refund - we will refund your original payment method.
  5.  If requested exchange - we will send exchanged item out to your address. 



Please return to: 

rumahgitar,  
Paschinger Straße 62reet,  
Leonding, 
,  
4060 Austria 



Please note: 

  •  We offer 30 days from purchase to request refund or exchange.
  • The buyer is responsible for the return postage cost. 
  •  Item needs to be unused and with original tags.
  • We recommend sending your return items tracked, as we can’t be held responsible for any postage lost.
  • Returns policy is valid for all U.K. customers and Ireland. 
  • All international sales are final due to shipping cost. 
  • Wetsuits that have been worn in the water will not be able to be returned or refunded. So, if purchasing a wetsuit then please try it on at home before you go out to the beach.

At rumahgitar, we value your experience and want to make sure you're completely satisfied. That's why our returns policy is designed to provide convenience and peace of mind, allowing you to shop with confidence.


Late, Missing, or Lost -

Our UK mainland orders are shipped using the ‘Royal Mail Signed For’ service. 

Usually this takes 1-2 days for 1st Class or 2-3 days for 2nd Class to arrive, but in some cases, during extremely busy periods, like Christmas and Sale Events, there may be possible delays to delivery. 

For missing & lost parcels or if the tracking hasn’t been updated, we will raise an investigation with Royal Mail. 

As Royal Mail only accepts claims from 10 days after the expected delivery date, we are only able to raise one after this time has passed. 

We therefore have a standard grace period of 3 weeks before we are able to refund or replace your order. 

This allows us time to launch a claim with Royal Mail and for them to find your missing order.

If you believe your order may be missing or lost, please contact us and we will start a claim to get this resolved for you. 

For updates in your local area, which could affect delivery times, please refer to Royal Mail’s website.